Casino of Dreams Terms and Conditions

Our service and your agreement

Our casino service is operated by Broadway Gaming Limited, registered in the Isle of Man with company number 020664V. Our Gambling Commission licence number is 39075.

Account registration or use of the service creates a binding agreement with us. The agreement includes general conditions, promotional conditions and payout information.

Account eligibility

You must be 18 or older and use an account solely for yourself. Supply accurate information and keep your registration details current. By registering, you confirm that you have not previously self-excluded through Gamstop or from a Broadway Gaming casino or bingo brand.

Each customer may hold only one account here. Shared contact details, household details or devices can lead to document requests to establish that different accounts belong to different people. We can close duplicate accounts and cancel their promotions, promotional winnings, unsettled or future bets and the winnings from those bets.

Keep login details confidential. Tell support promptly if you need help with forgotten credentials or changes to your account information.

Verification

We verify age and identity before you deposit, withdraw or wager, including before access to free games. Checks may continue after registration and may involve specialist providers or public information.

We may request government-issued identification, recent address evidence and documents establishing where your money comes from. Further information may be required for affordability checks, financial-crime prevention or safer gambling.

Until verification is satisfactorily completed, we may restrict account access and transactions, including withdrawals. Unresolved checks can result in suspension and eventual permanent closure. A legal or regulatory obligation may also require funds to be withheld.

Depositing

The usual deposit minimum is £10 unless we state a different amount. Account transactions use pounds sterling. Banks or intermediaries convert other currencies using the rate at processing, and their charges remain your responsibility.

Your card or bank details must match your registered personal information. A single payment source cannot fund several accounts here. Broadway Gaming UK Limited processes payments as our agent, while your customer relationship remains with Broadway Gaming Limited.

Withdrawing

Online withdrawals start at £10, a threshold we may change without notice. Contact customer services for a smaller withdrawal, which carries a £2 administration fee. We normally process requests on working weekdays excluding bank holidays, usually within three UK business days.

You can withdraw cleared cash when deposits have cleared without reversal, verification is satisfactory and no legal or regulatory hold applies. An investigation into suspected prohibited conduct or an affected game's error or interruption can also prevent payment. That investigation restriction does not apply where the investigation has concluded in your favour.

Your email must be verified before payment. Delayed verification documents can delay a withdrawal. Withdrawals use deposit methods previously used on the account, although some methods cannot receive withdrawals. Where withdrawals exceed deposits, the remaining amount goes to your preferred payment method.

Promotional balances

Each offer has conditions governing eligibility, use and any wagering. Offers may be limited to particular customers. Regulatory or safer gambling reasons can prevent participation or completion.

An active promotion does not prevent ordinary withdrawals of funds outside its promotional conditions. We can withdraw an award affected by an error, malfunction or interruption.

Inactive accounts

After at least 12 consecutive months without the relevant deposit, withdrawal or betting activity, or with complete inactivity, we treat an account as dormant. An empty dormant account is closed without a fee.

For a positive cleared balance, we attempt repayment through the most recent deposit method. We also attempt to contact you at least 30 days before dormancy about the potential fee and how to avoid it. If the account stays dormant after these steps, we deduct £5 monthly until it is reactivated or its cash balance is exhausted. Signing in reactivates it.

Misuse and game faults

Fraud, cheating and other prohibited conduct can result in restrictions, closure, cancelled transactions or withheld funds under the applicable account conditions.

Stop using an affected feature and report a suspected fault. We can cancel transactions and withhold winnings generated by an error or malfunction, and require repayment of affected winnings already withdrawn. Interrupted games follow settlement rules based on the stage reached and the type of game.

Complaints

Use the email contact option in your account to raise a complaint. An unresolved case can be referred in writing to the Head of Customer Support for the final internal review. With timely cooperation, our aim is resolution within eight weeks, with a final response or progress report sent within that period.

An unresolved dispute about a gambling transaction may then go to eCogra for independent resolution without a charge to you. This route applies to qualifying disputes rather than every general complaint.