Casino of Dreams

The minimum deposit amount is £10, unless a different amount is stated on our website. Our primary currency is pounds sterling and all wagers and transactions are in GBP. A deposit in another currency is converted to GBP by banks or other intermediaries at the exchange rate when it is processed, and we are not responsible for fees third parties charge in that process.

Payment processing for your account is handled by Broadway Gaming UK Limited, a related company acting as our agent. It has no customer relationship with you, as your customer relationship is with Broadway Gaming Limited alone.

The personal details linked to any debit card or bank account you use must be the same as the details you registered with. One source of deposit cannot fund more than one account on our site, and if a deposit is charged back, your account will be suspended. Keep copies of your transaction records, and tell us to remove cards or methods that are no longer valid, such as lost, stolen or expired cards and closed e-cash or bank accounts, so that withdrawals are not paid to the wrong account.

You cannot transfer funds between your account here and accounts with other casino or bingo brands operated by Broadway Gaming Limited.

You can withdraw any cleared real money balance in your account at any time, provided that all payments into your account have cleared and have not been charged back, reversed or cancelled, that we have completed our verification checks to our reasonable satisfaction, that no law, regulation or regulator requires us to withhold your deposit or winnings, and that there is no ongoing or completed investigation into an error, interruption or malfunction affecting a part of our website you used, or into a prohibited practice we have reasonable grounds to believe you engaged in, unless a completed investigation was decided in your favour.

Any delay in sending documents we have asked for may delay your withdrawal. Where payments have not cleared or our checks cannot be completed, we are ultimately entitled to void affected transactions and withhold funds, including winnings.

All email addresses must be verified before withdrawals are permitted, and a withdrawal requested before you verify your email address goes back to your account. If there are irregularities, or your name and address do not match those linked to your card or other payment method, we can void all transactions made with that card.

The minimum withdrawal through our website is £10, and this minimum can change without notice. To withdraw less than £10, contact customer services, and such withdrawals carry a service fee of £2 to cover our administrative charges. If your original deposit was in another currency, your withdrawal is converted back to that currency at the exchange rate when processed. Transaction fees that banks or other third parties apply during a withdrawal are not ours to cover.

Withdrawal requests are normally processed every weekday, excluding bank holidays, and are usually processed within 3 business days in the UK.

Unless our terms say otherwise, we pay withdrawals of cleared funds to the deposit methods you have used, and where your total withdrawals are greater than your total deposits, we pay the balance to your preferred method of payment. Withdrawals are only sent to a card or account that has already been used to deposit to your account, and some deposit methods may not be available for withdrawals.

With the exception of Progressive Jackpot wins, withdrawals may be subject to daily limits set by Visa, Mastercard or other card providers, and customer services will tell you the limit that applies. Where such a limit affects you, you can still withdraw any excess cleared funds in full on the same calendar day if you wish, provided you supply any documents we need in time, and without affecting our right to hold back or delay a withdrawal.

For some withdrawals where you deposited by debit card, we may ask for a copy of the front and back of the card before processing. Keep all details clearly legible, and block out the middle eight numbers on the front and the three-digit security number on the back.

If we cannot meet a withdrawal request for a reason set out in our terms, for example because a transaction fails or a financial institution blocks it, the request may be refunded to your account. If you or we cancel a withdrawal, or it fails, you are fully responsible for any later wager of that sum, and we have no obligation to refund cancelled amounts that you then wager.

You may use your account only lawfully, for your own personal and recreational play and in line with our terms. Prohibited practices include using duplicate accounts opened deliberately or fraudulently, a name on your account that does not match your bank account or card, funding by a third party, false or misleading details, letting someone else use your account, colluding with other players, chargebacks, cheating, money laundering or fraud, and using bots or other systems designed to defeat our gaming systems.

They also include depositing money from criminal activity, playing where your employment contract or a professional body's rules forbid it, breaching our Promotional Terms, selling or buying accounts, playing from outside our permitted territories or hiding your location with a VPN, depositing or withdrawing without genuine play, betting without enough cleared funds, using our systems for illegal transfers or currency arbitrage, breaching your agreement with another site in our group or otherwise materially breaching our terms.

Placing a bet on any casino game above £2 if you are under 25, or above £5 if you are 25 or over, for the purpose of disrupting the integrity of our systems is also a prohibited practice. Depending on the circumstances, the consequences include voided transactions, withheld winnings and suspension or closure of your account, and you may be liable to compensate us for our losses.

We may close, limit or suspend your account at any time, and we will notify you reasonably in advance unless we reasonably suspect a prohibited practice, in which case action can take effect without notice. While we investigate, your account stays limited or suspended, your funds cannot be accessed or withdrawn and your balance remains in the account. We use reasonable efforts to finish within a reasonable period, and any delay in answering our requests affects our ability to do so.

If we decide, acting reasonably, that the matter is resolved, we lift the restriction. If we decide that you engaged in a prohibited practice, we will restrict or permanently close your account and may pass your details to regulators or other relevant third parties. We may also have to restrict, suspend or close accounts for legal or regulatory reasons. When we close an account, any positive cash balance is paid back to you, except that we have no obligation to refund money where you engaged in illegal activity, and we will withhold or recover deposits, payouts, promotions or winnings to the extent attributable to a prohibited practice.

If an error or malfunction credits your account with winnings you would not otherwise have received, we have the right to void the transaction and withhold those winnings, and you agree to pay back any you have withdrawn when we ask. If you notice or suspect an error or malfunction, stop using that part of our website straight away and report it to us.

If an interruption happens after we receive your gamble and you can no longer influence the outcome, the result stands. If a single-stage game is interrupted before an outcome is generated, we return your stake to your account. Games with several stages or decision points are restored as far as reasonably possible to their last known state so you can complete them, games with multiple participants are handled case by case as seems fairest to us acting reasonably, and progressive jackpot values are restored to their pre-failure state to the extent this is within our control rather than the game provider's.