Contact Casino of Dreams Support

Contact our team

Our support team can help with account difficulties, payments and questions about playing. Use the email contact option in your account or live chat to speak with us.

Signing in and keeping details current

The lost-details option accepts your username or email address. We then email a reminder of your username together with a password-reset link. Contact support if you need help regaining access.

Keep your sign-in information private. Let us know promptly when your contact details change so we can help update your account.

Raising a complaint

Email support to begin our complaints process. We acknowledge your message by email, confirm the issue you have raised and provide the procedure. An advisor records the case, investigates and replies.

A concern about the way we conduct licensed activities follows our complaints process. An unresolved concern about a gambling transaction's outcome becomes a dispute after the initial review.

Further review

If the advisor's response does not resolve the matter, write to the Head of Customer Support. That review completes our internal process. Calls and emails may be retained and considered when reaching a decision.

With your timely cooperation, we aim to resolve the case within eight weeks. We write within that period with a final decision or a progress report, including an explanation if we are waiting for your cooperation.

Independent dispute resolution

If a dispute remains unresolved after the final internal review, you may take it to eCogra, our independent dispute resolution provider, without paying a referral charge. This route applies to disputes about gambling transactions rather than general complaints.

The provider may reject a frivolous or vexatious dispute, but we cannot block a referral on those grounds. A decision can bind both parties while leaving you free to pursue proceedings in the appropriate court.